Customer Care

At Oakmere we are committed to building quality homes but as with all new construction some minor snagging will be required after you have moved in, our aftercare team is committed to resolving any valid defects to your complete satisfaction. All our home buyers are provided with access to our Clixifix system. The market leading software system enables us to manage and track the resolution of any valid defects, as a resident you are able to log your own defects, upload photographs / videos, monitor progress and track appointments with our team.

To report an issue, please click here and log it on our Clixifix System. For help with using Clixifix, you can download our handy guide or if you haven’t received your Clixifix log in please email: customercare@oakmerehomes.com

Upon reservation, your New Homes Advisor will give you a comprehensive ‘Homeowners Manual’ which details everything you need to know about your new Oakmere home, please consult your home user guide to confirm what is covered by your new home warranty. Should you have multiple examples of the same issue please raise under one ticket at the defects would typically be resolved in the same attendance.

If, for any reason, you do not feel comfortable using this system please don’t hesitate to contact us, but please ensure all Aftercare issues are reported to customercare@oakmerehomes.com rather than our site managers or sales advisors.

Every new Oakmere home features a 10 Year New Home Warranty giving you a greater peace of mind. If you experience any problems at any stage, our customer care team are here to help, call us on 015395 60605 or email: customercare@oakmerehomes.com