Customer Care

At Oakmere, we are committed to building quality homes but as with all new construction some minor snagging will be required after you have moved in, our aftercare team is committed to resolving any valid defects to your complete satisfaction. All our home buyers are provided with access to our defect reporting form and our Clixifix system.  Once validated the claim will be entered on to our Clixifix system on your behalf. We use this system to manage and track the resolution of any valid defects, with your Clixifix login you are able to monitor progress and track appointments with our team.

To report an issue via the defect reporting form please click here.

Upon reservation, your New Homes Advisor will give you a comprehensive ‘Home User Guide’ which details everything you need to know about your new Oakmere home, please consult your home user guide to confirm what is covered by your new home warranty.

If, for any reason, you do not feel comfortable using the defect reporting form please don’t hesitate to contact us, but please ensure all Aftercare issues are reported to customercare@oakmerehomes.com rather than our site managers or sales advisors.

Every new Oakmere home features a 10 Year New Home Warranty giving you a greater peace of mind. If you experience any problems at any stage, our customer care team are here to help, call us on 015395 60605 or email: customercare@oakmerehomes.com